ZYNG Mortgage Complaint Policy
Effective Date: January 1, 2024
It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is - immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer’s meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us at 1-888-888-4834.
Adrian L. Rhein | DRE #01008210
Sun Real Estate Team, Inc. DRE #01432025
Contact Info
I’ve been helping clients design smart mortgage and real estate strategies since 1987, starting in Greater Los Angeles before founding APR Mortgage in Northern California. I led a team of eleven loan officers with multimillion-dollar monthly production until the 2008 market downturn.
Between 2011 and 2014, I held my Series 7, 63, and Variable Life & Annuities licenses and managed portfolios through The Principal Financial Group. That experience deepened my understanding of how real estate fits within broader financial plans.
Today, I work alongside financial advisors and clients to build strategic financing plans that align real estate goals with long-term wealth-building objectives.
Let’s connect if you're looking for insight-driven guidance on mortgage strategies, real estate acquisition, or portfolio integration.
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